Frequently Asked Questions


Is there anything dangerous about cryotherapy?

No, unless conducted by an untrained technician or if you have a contraindication. The cooling agent, nitrogen, is in 78% of the air we breathe every day. CryoUSA’s certified technicians running your sessions are fully trained on safety and operational protocols and are capable of stopping the session if you should want to get out before your session is done. Likewise, there is no lock on the door of the cryochamber so you can step out at any time.

How does the cryochamber get that cold?

Both of our units use liquid nitrogen to cool the chambers once it is completely evaporated. The difference in our two devices is that the CryoNiQ transforms the liquid nitrogen into hyper cool air that is blown around the client. The Arctic’s gas preparation device is completely blocked off from the customer. This means that your client will never be in direct contact with the gasiform air.

Is it safe to go that cold?

Yes, it is. The length of the session maxes at 3 minutes. This short period of time does not allow your body to reach hypothermia. Cryotherapy only penetrates 1/2 of a millimeter which makes any type of implant safe.

How long is the process from start to finish?

Each cryotherapy session will end at the 3:00 mark no matter what. We suggest that beginners go for a maximum of 2:00/2:30 to have their first experience shorter and to get used to the cold. While the cryo-therapy treatment itself is only max of three minutes first time visitors should factor a total of 15 minutes to give our staff the appropriate time to walk through the waiver as well as how the session will be conducted.

What should I wear?

As long as you're completely dry when you get in cryotherapy it doesn't matter what you wer to walk into the facility. Women can wear sports bras and atheltic shorts or underwear. Men must wear boxers. We provide each client with clean socks, slippers, and gloves to wear during each session.

Red Light Therapy

Is there anything dangerous about Light therapy?

Light therapy is considered the safest recovery method on the market. With little to no contraindications, and zero risk of over exposure clients are safe from most every risk.

What is Red Light Therapy (PBMT) and how does it work?

Photobiomodulation Therapy (PBM Therapy), formerly known as Low-Level Laser Therapy, is the application of red and near-infrared light to stimulate tissue repair, increase production of cellular energy, reduce inflammation, and reduce pain. Light is absorbed at the cellular level, targeting the cause of inflammation by reducing oxidative stress. Extensive research during the last two decades has revealed oxidative stress can lead to chronic inflammation, which in turn contributes to chronic diseases including cancer, diabetes, cardiovascular disease, neurological disorders, and pulmonary diseases.

How does light therapy compare to other therapies?

PBM Therapy works at the cellular level, stimulating repair and normalizing cell function. Many therapies only address symptoms without addressing the source. That said, chronic degenerative changes often cannot be “healed,” instead they must be managed. PBM Therapy is a safe, effective, drug-free therapy that has been shown to reduce pain and inflammation at its source.

How can PBMT be used?

This non-invasive therapy has been shown to be highly effective for acute and chronic musculoskeletal conditions such as sports injuries, fibromyalgia, chronic fatigue, neuropathy, arthritis pain, gout, and more.

Are PBMT, red light therapy, and low level light therapy all the same thing?

Yes! These are different ways of talking about the same therapy. "PBMT" stands for photobiomodulation.

I've never heard of this before -- is it real?

There are currently over 400 clinical trials (RCT) and 4000 laboratory studies on PBM Therapy, with 30 new research papers a month being reported on Pub Med. NovoTHOR was developed by James Carroll, a recognized authority on Low-Level Laser Therapy mechanisms of action, dose, and the measurement and reporting of parameters. He collaborates with many universities and hospital research centers on treatment protocol design and reporting of treatment parameters, including Harvard Medical School and MIT.

How is it applied?

PBM Therapy can be delivered to the entire body using our stateof-the-art Whole Body Light Pods. A session lasts 10-12 minutes.

What will I feel?

Unlike high intensity lasers, PBM Therapy does not heat tissue. It does, however, increase circulation so a warming sensation is often experienced. The following outcomes have been reported by clients. These outcomes may not apply to every person and are not intended to guarantee, promise, represent, and/or assure that anyone will achieve the same or similar results: • “temporary euphoric feeling” • “increased energy levels” • “improved sleep patterns” • “improved skin clarity and tone” • “decreased swelling of extremities” • “increased mental clarity” • “increased general sense of well-being” Occasionally some clients may experience mild fatigue, discomfort, or aches after a session. These responses should reduce after 24-48 hours; if they persist notify your Recovery Specialist.

How many sessions are usually needed?

Every person’s physiological conditions are unique, therefore each person’s reaction to PBM Therapy will be unique, as well. There are, however, some general rules of thumb that apply to PBM Therapy. Acute injuries and inflammation from muscle strains and sprains, cuts, bruises, burns, etc., typically show very rapid improvement and can resolve in 2-4 sessions. Longterm, chronic conditions can take as many as 12 sessions to get significant benefits, then weekly or bi-weekly sessions may be necessary to maintain benefits.

What is the session process like?

Goggles are provided to reduce brightness during your session. You can disrobe to your level of comfort; however, light cannot penetrate clothing so it is optimal for no clothing to be worn. You will lie on the bed face up for the duration of the session. The first red light therapy session should last only 5 minutes to identify if there are any photosensitive responses. The standard suggested session time is 12 minutes; when completed the unit will turn off automatically.

Is there anything else I should know?

Cancer: If you have an active cancer diagnosis, seek advice from your oncologist before engaging in a NovoTHOR session. Pregnancy: This product has not been tested for safety on pregnant women. While the light is safer than the rays from UV tanning beds or sunshine, the common advice for pregnant women is that increased temperature later in pregnancy has a risk of starting premature labor. Diabetes: It is conceivable that this session may reduce medication requirements. If you have diabetes, monitor your blood sugars closely initially as insulin requirements may reduce. Light Sensitivity: If you take medications or have conditions that may be affected by light, notify your healthcare professional before beginning your NovoTHOR session. Pins/Plates/Metal Implants/Pacemakers: There is no evidence of adverse effects for clients with these devices.

Can I use insurance as a form of payment?

No, we do not accept insurance policies. You can always ask your insurance provider if they can reimburse you, but we do not accept insurance for payment. Many of our clients use their health savings account cards just like a credit card.

What can PBM therapy work for?

Photobiomodulation therapy has been effectively used as a non-medical intervention for reducing recovery time resulting in athletes: • running faster and longer with less fatigue • lifting heavier weights • achieving higher benchmarks sooner • recovering more quickly from injuries as a non-medical intervention for musculoskeletal conditions such as: • arthritis • muscle soreness • joint pain and stiffness as a non-medical intervention for inflammatory conditions such as: • fibromyalgia • chronic fatigue • rheumatoid arthritis • psoriatic arthritis as a non-medical intervention for other painful conditions such as: • neuropathy • shingles • poor circulation as a non-medical intervention for accelerating visceral fat loss Many therapies only address symptoms, without addressing the source. PBMT works at the cellular level, stimulating repair and normalizing cell function. Unlike drugs and surgery, PBM Therapy safely and effectively • promotes cell regeneration • reduces inflammation and pain PBM Therapy • is non-toxic • is non-invasive • has no side effects


What is halotherapy?

Halotherapy, also known as dry Salt Therapy is a holistic approach that mimics the microclimate of a salt cave. Dry salt air is dispersed into an enclosed environment (room, bed, booth, cabin) through a unique process generated by a halogenerator. This type of treatment is a safe and effective way of using salt’s natural antibacterial, anti-inflammatory and super absorbent properties to provide relief for respiratory and skin conditions. When you heat salt, it becomes super dry, and kinetically more active. This heated and dry pure sodium chloride is then crushed into micro-sized particles and dispersed into the air in an enclosed environment. When micro-particles of dry salt is inhaled into the respiratory system, it does its job by absorbing and removing allergens, toxins and foreign substances in your lungs and throughout your respiratory tract. Salt also reduces any inflammation and opens airway passages making it easier to breathe.

How long is a session?

Each session is 30 minutes.

Can I do cryotherapy after?

No. We have to make sure every client is completely dry before doing cryotherapy so please book your cryotherapy session BEFORE your halo appointment.

Kinetic Recovery

What is the late/no-show policy?

Sometimes life gets in the way of your kinetic recovery appointment. Please try your best to give us an advance notice if you need to cancel or change your appointment! Any cancellations made within 24 hours of your appointment or a no show will be subject to a 50% cancellation fee. We will do our best to work with you so please do your best to work with us

What is the cancellation policy?

Sometimes life gets in the way of your kinetic recovery appointment. Please try your best to give us an advance notice if you need to cancel or change your appointment! Any cancellations made within 24 hours of your appointment or a no show will be subject to a 50% cancellation fee. We will do our best to work with you so please do your best to work with us

Why is it called "Kinetic Recovery" massage and how is it different?

Our Kinetic Recovery therapists are trained to be client-centric meaning each appointment is taylored to the exact needs of the client. Our therapist are highly trained to think outside the box to get to the root of each clients issue. Kinetic Recovery (KR) includes many different certifications such as rock tape, cupping, and scrapping- to name a few.

What should I wear?

Clients should wear comfortable stretchy atheltic clothing. All KR clients keep on clothing for the entire appointment so pick attire tha allows stretching, squatting, bending, etc.


How long does a session take?

Typical sessions run anywhere between 30 minutes to an hour. To receive the full benefits of Normatec, we suggest to use it for at least 30 minutes.

What does a NormaTec session feel like?

During your compression therapy session you’ll have the sensation of a very tight squeeze that works its way up the chambers of the device you’re using (arms, hips, or legs). It’s very relaxing, much like a massage, as it soothes your sore and tired muscles.

What should I wear?

We advise that you wear comfortable tight fitting clothes. The reason for this is at times the sleeves can compress fairly tight and looser fitting clothing can bunch causing an uncomfortable experience.

What makes NormaTec Pulse technology better than other compression therapy brands?

The Pulse technology is designed to externally compress the limbs in a way that mimics normal physiology using a sophisticated pulsing, gradient and distal release compression pattern for the most effective recovery tool. NormaTec has patented this technology, so other companies that try to do the same thing, cannot!

When is the best time to do compression therapy?

You can use compression therapy anytime! Some like to do compression therapy before or after exercise, for routine training or high-level competition. Since NormaTec is mimicing and aiding something the body aready does, NormaTec can be done on a daily basis.

Can insurance pay for my session?

No, we do not accept insurance as a form of payment. You can always contact your insurance provider to see if they will reimburse you. Many of our clients use their health savings account cards just like a credit card.

Is there a temperature change?

No, there is not. Normatec uses compressed air, generated from the motor that is connected to the hoses.

What areas of the body does this therapy work?

There are 3 different sleeve sets. One is for the arms, compression starts at the fingertips and works its way up towards the scapula. The second set if for the hips, compression starts at the mid-thigh and works its way to the lower back and abdomen. The last sleeve set is for the legs, compression starts in the toes and works its way to the top of the thigh.

What should I use NormaTec for?

Normatec is most commonly used to help with areas of poor circulation. Whether that is a result from a medical reason, or from a tough workout which has resulted in pain and inflammation, or from and injury or post-surgical inflammation. It helps to break up the lactic acid that builds up in the muscle tissue.

Is there any condition I cannot have to use NormaTec?

We recommend not using Normatec is when you have an open wound, a blood clot, stitches or skin rash, and the unit should never be used on the area of a broken bone or fracture that has not fully healed.

Is there an age limit?

There is no age limit to using Normatec, the client must be able to properly fit in the sleeves without causing injury.


Monday: 10a-5p

Tuesday: 10a-7p

Wednesday: 10a-5p

Thursday: 10a-7p
Friday: 10a-4p
Saturday: 10a-2p
Sunday: Closed


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6021 Berkshire Ln

Dallas, TX 75225

(214) 389-6460